Service Excellence Blue Pin

Service Excellence Blue Pin Micro-Credential

Providing an exceptional customer experience has never been more important than it is today. Customer experience can be the difference between having a competitive business advantage and losing customers to the competition. Today’s consumers have more choices than ever when it comes to purchasing items or services, and they have high expectations when they contact a company. What makes a business stand out amongst the rest is the customer service they present. Many organizations settle for “good” service. This program will boost your customer service skills from good to great, in turn, building customer loyalty and helping your business stand out against the competition!

Participants who successfully complete the program will receive a program certificate and a ‘Blue Lapel Pin’. The Blue Pin represents that you have developed the capacity, skills and knowledge of what it takes to provide an amazing customer experience. 

Learning and Career Growth

These courses will help you:

• Identify your customers’ needs and demonstrate a customer service approach
• Describe the important part that being customer-focused plays in ensuring the success of your organization
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Understand ways to be an effective team member
• Appreciate the variety of behaviors that characterize resourcefulness in the workplace
• Adeptly converse and network with others
• Identify common barriers to communication and how to overcome them
• Understand what you can to do to create and maintain a positive work environment
• Know the importance of effective workplace relationships in creating and maintaining a positive work environment
• Learn the qualities possessed by a team player
• Discover the different types of teams that exist within a company with supportive patterns
• Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
• Understand your purpose as a manager and identify the characteristics of a good manager
• Understand the importance of achieving results through other
• Match leadership styles—communications and behavior—to development levels
• Develop as a highly-skilled, flexible leader who can develop and retain people

Duration and Delivery

The Service Excellence Blue Pin Program consists of 6 courses, 6 - 12 hours in length, for a total of 42 instructional hours. 

Fees

Fees are listed with individual courses, and courses do not require any additional purchase of supplementary materials. Fees are subject to change.

Getting Started

This Micro-Credential is open to all individuals.

There are no admission requirements for this program. You can register for a course at any time. Courses can be taken in any order.

Program Requirements

Courses may be taken individually, or complete the 6 courses to obtain a Service Excellence Micro-Credential.

You must achieve an average test score of at least 70% in each course to meet the minimum successful completion requirement.

Service Excellence Blue Pin Micro-Credential

Courses 

• Conflict Resolution (HRM11) 
• Managing Customer Service (CSE01) 
• Skills You Need for Workplace Success (CSE03) 
• Assertiveness and Self-Confidence (DAS02) 
• Being a Team Player (CSE05) 
• Communication Strategies (DCS01)