On Campus Counselling Services

We offer personal counselling for students onsite as well as via video conference, Monday - Friday, 8:30 - 4:30 p.m. Our confidential counselling services are available by appointment only. When you contact us, you will be booked for an initial consultation appointment, after which regular counselling appointments will be scheduled as needed. Please visit the How to Access Services page to book an appointment.

Students typically access counselling for a variety of reasons, including, but not limited to: stress, anxiety, depression, relationship challenges, loneliness, school-life balance, academic concerns as well as many others. No concern is too small! We are here to support you.

What can I expect at an appointment?

An initial appointment is an opportunity to meet with your counsellor about your concerns. Together you and your counsellor will explore your concerns and identify goals. The counsellor will then set up subsequent appointments as needed and support you in working towards those goals. In the event that your concern requires a more specialized or longer term approach, we will provide referrals to the appropriate resources.

There is some initial paperwork to be completed in advance of your appointment; you will be provided with a link to complete forms prior to the appointment. Please note that your appointment may need to be rescheduled if you are late or if the forms are not completed ahead of time. It is best to arrive a few minutes early so your appointment can start on time; if you are late, your session will still end at the scheduled time or be rebooked in order to respect the time of the students booked after you. We appreciate being informed 24 hrs in advance if you are unable to attend your appointment, if at all possible, so that another student can access the time slot.

Please note that counselling sessions and information shared are confidential and our counsellors adhere to professional regulations and relevant legislation. At your initial appointment, you will be asked to complete an informed consent form, which provides additional details regarding confidentiality.

Telus Health Student Support

Telus Health Student Support is free for all NWP students and provides access to dedicated Telus Health Student Support Advisors/Counsellors that can help you with a variety of concerns. You will also have access to articles, tools and resources. Counselling sessions are confidential. Accessing support through Telus Health Student Support is via web chat, over the telephone or through video. Download the free Telus Health Student Support app, go to mystudentsupport.com or call 1.855.649.8641. These services are available 24/7.

After Hours/24-7 support

• Mental Health Helpline - 24/7 crisis and support helpline - call 1-877-303-2642. Call if you need to talk to someone. No problem is too small. They will connect you with resources that meet your needs.
• Alberta 211 - A free helpline that connects you to community and social services in your area 24 hours a day, 365 days a year, in over 150 languages. Also includes a text-based chat for post-secondary students.
• First Nations and Inuit Hope for Wellness - 24/7 helpline – call 1-855-242-3310 or connect to the online chat. Immediate counselling and crisis intervention to all Indigenous peoples across Canada. Language options include Cree, Ojibway, and Inuktitut.
• Alberta Health Services Addictions Helpline - 24/7 helpline – call 1-866-332-2322. Free addictions support, information and referral to services including free addictions counselling.
• HealthLink - Call 811. A free 24/7 telephone service providing advice from a nurse.
• Suicide Prevention - Canada Suicide Prevention Service or call 1-833-456-4566
• Victims of sexual violence - REES is a simple and secure online reporting platform, tailored to the unique setting of post-secondary institutions.