How to Help Someone

Tips for talking to someone who might be struggling

The most important information to convey to someone else is that they matter, and that you care about them. By talking to others on campus when you notice they are struggling, you are helping to promote a safe, caring, and mentally healthy campus.

Approach

• Express concern in a private, one-on-one conversation.
• Be specific about the behaviour that concerns you.
• Don’t be afraid to discuss mental health openly. This actually reduces stigma around seeking support!
• Sample script: “I’ve noticed you’ve turned in the last two assignments late. That’s unusual, and I’m concerned about you.”

Listen and Support

• Listen openly and without judgement to what they tell you.
• Acknowledge the person’s feelings in a compassionate way.
• Sample script: “It sounds like you’ve been dealing with a lot lately, and are feeling overwhelmed. Is there anything I can do to help?”

Refer

• Provide the person with resources that are appropriate for them. See the Services or Resources sections for appropriate referral information.
• Offer to sit with them, or support them while they call the resource.
• Sample Script: “Asking for support can seem scary, but it’s really a sign of courage and strength. If you’d like, I can give you some information on who to call for help. I could even sit with you while you contact them if you’d like the support.”

What if a person says no to a referral?

• Respect the person’s decision. Accessing assistance is a person’s choice. They have the right to refuse resources or support, except in certain emergency situations where a person’s life (or the safety of others) is in danger.
• Know that the person’s response to you is not personal.
• Don’t force the issue, and don’t try and trick the person into going.
• Try to leave the door open for future conversations.
• Sample Script: “I respect your decision, maybe these options will be helpful in the future. My door is open if you change your mind.”

Contact Us

For more information about Mental Health Services available on campus, please contact: